Frequently Asked Questions

The best way to make a booking is on-line, by clicking on the 'book now' button on the relevant tour page. As soon as your booking is made we will send you a booking confirmation/voucher straight to your email in-box.

The most convenient way to make a booking is on-line. If this is not possible you can book by telephone by calling 0141 258 1818. Lines are open from 09:00 hrs to 17:00 hrs daily (UK time). Please note that you will need to quote your credit or debit card details in order for our representative to make a booking on your behalf.

If you are calling from overseas please call +44 141 258 1818. Please note lines are open between 09:00 hrs and 17:00 hrs UK time.

We would recommend making your booking as soon as your travel plans are finalised. Booking early will ensure that you can travel on the departure date of your choosing.  

The tours featured on this website are very popular and sell out quickly.

You can pay for your tour by Visa, Mastercard or American Express.

Children are welcome to travel on almost all the tours featured on this website. The minimum age for participation does vary from tour to tour so please check the relevant tour page for more information.

We have a number of tours that are child friendly for children of all ages. Infants under the age of 3 years travel for free on these tours:

Edinburgh
Edinburgh City Tour

Glasgow
Glasgow City Tour

Inverness
Inverness City Tour

London
Edinburgh by Train
Edinburgh, Scotland’s Capital
Glasgow, The Cultural Capital

Additionally, infants can travel at the child rate on these tours:

We ask that each party sends us a brief email to info@scottishtours.co.uk. prior to making your bookings. Tell us the name of the tour you are going to book, date of travel and the name of the second traveller.

Once you’ve done this please go ahead and make your reservations.

We’ll do our very best to have you seated together and, if you are travelling on a multi-day tour, accommodated in the same lodgings.

Yes we can. We can issue you with a gift voucher for any monetary value that can be used as payment or part payment for any tour featured on this website. Vouchers are valid for 12 months from date of issue. Please email us for details - info@scottishtours.co.uk

EVouchers are available on most of the tours featured on this website. If your tour offers an EVoucher facility all you need to do is upload your voucher to your smartphone or tablet, show and go. Nothing could be easier.

Here is a summary of our change/amend policies:

Hop-on, Hop-off Tours, Signature Day Tours and Coach/Cruise Tours – tickets can be changed up until 3 days prior to departure for a small fee. 

Signature Multi-day Tours and Freestyle Multiday Tours – tickets can be changed up until 14 days prior to departure for a small fee.

Freestyle Train Tours – Tickets cannot be changed,

Escorted Tours, Premium Escorted Tours and Small Group Tours – Please email us for advice.

Please refer to our Terms and Conditions for full details. If you would like to make a change please email us - info@scottishtours.co.uk. We regret that we are unable to take change requests by telephone.

Here is a summary of our cancellation policies:

Hop-on, Hop-off Tours, Signature Day Tours and Coach/Cruise Tours 

More than 3 days notice – 80% refund
3 days or less – no refund 

Signature Multi-day Tours and Freestyle Multiday Tours 

More than 14 days notice – 80% refund
14 days or less – no refund  Freestyle

Train Tours – Tickets cannot be cancelled

Escorted Tours, Premium Escorted Tours and Small Group Tours – Please email us for advice.

Please refer to our Terms and Conditions for full details. If you would like to cancel your booking please email us - info@scottishtours.co.uk. We regret that we are unable to take cancellation requests by telephone.

Most guest houses and hotels provide wifi either on a complimentary basis or for a small fee. Please note that in some cases the signal may be restricted to public areas only. Many are equipped with wifi which is perfect for keeping in contact with friends and family through email and social-networking. On-board wifi works using the 3G/4G mobile phone network so connection speeds will be slower than normal and may not be available in some areas.

We’ll be happy to give you specific advice. Please email us at info@scottishtours.co.uk for more information.

You can bring a manual folding wheelchair on most tours. We’re sorry but we are unable to carry powered wheelchairs or scooters.

Please email us at info@scottishtours.co.uk for more information.

On most tours you’ll have the chance to stretch your legs at some point each day.

If you have someone in your party who has mobility issues then there is normally an alternative at most stops .

We recommend bringing comfortable waterproof shoes and layered clothing that you can remove or add as conditions change.

If your tour involves travel by ferry or cruise boat you might want to bring a light jacket if you plan to sit out on deck. 

It is customary to acknowledge excellent service by offering a tip.

We are often asked for guidance on the matter. It's such a difficult question to answer; however, we offer these suggestions as being a fair amount. 

If your tour was operated by a driver/guide  £7.00 per person per day.

If your tour was operated by a separate driver & guide £5.00 per person per day to each staff member.

Please bear in mind that these amounts are purely discretionary and it is customary to present tips on an individual basis at the end of the tour.

We strongly recommend that you have travel insurance in place for your trip to Scotland, especially if you are visiting from overseas. To purchase a policy speak to your insurance broker or undertake a search on-line.

We would also suggest checking your home policy or credit card contract as many suppliers include travel insurance as part of their offering. 

We ask that you provide us with a local contact number so that we can reach you if we need to discuss your tour. You can provide a mobile or cell phone number (please include the full number including country code) alternatively if you know where you are staying you can provide your accommodation provider's number instead.

On your tour confirmation/voucher we will provide a local contact number. Please call this number as soon as you realise that you have lost an item and the team will do their very best to reunite you with your missing article(s).

To get the best value we recommend booking your own accommodation through your preferred price comparison website or directly with the hotel.

The following hotels are conveniently placed for our departure points:

Edinburgh:

Hilton Edinburgh Carlton Hotel

Holiday Inn Express Royal Mile

Ibis Edinburgh Centre Royal Mile

Ibis Edinburgh Centre South Bridge

Motel One – Royal Mile

Radisson Blu Hotel

The Inn on the Royal Mile

Travelodge Edinburgh Central

Jurys Inn Edinburgh

Premier Inn Edinburgh City Centre Royal Mile

Hub by Premier Inn Edinburgh Royal Mile

Aparthotel Adagio Edinburgh Royal Mile

Radisson Collection Hotel Royal Mile

Glasgow:   

Carlton George Hotel

Mercure Hotel Glasgow City

Millennium Hotel Glasgow

Premier Inn George Square

The Z Hotel Glasgow

Hotel Ibis Glasgow Centre George Square

Moxy Glasgow Merchant City

Inverness: 

PentaHotel Inverness

Travelodge Inverness City Centre

Best Western Palace Hotel Inverness

Columba Hotel Inverness

Glen Mhor Hotel Inverness

Mercure Hotel Inverness

Premier Inn River Ness

The Kings Highway Inverness

Our national tourist board, VisitScotland, maintains a comprehensive database of B&B, Guest Houseand Hotel accommodation. All properties are inspected and graded by trained VisitScotland staff. You can access more information at http://www.visitscotland.com/.